Refund policy

At Ashlamae Studio, we want you to love your handmade jewelry. If you're not completely satisfied with your purchase, we're here to help.

Returns

• You have 30 days from the date of delivery to return an item
• Items must be unworn, undamaged, and in their original condition
• Custom or personalized items cannot be returned or exchanged

Refunds

• Once we receive your return, we'll inspect the item and process your refund within 5-7 business days
• Refunds will be issued to your original payment method
• Shipping costs are non-refundable
• You are responsible for return shipping costs

Exchanges

• We're happy to exchange items for a different style or size if available
• Contact us at ashlamaestudio@gmail.com to arrange an exchange

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery
• We'll provide a prepaid return label and send a replacement or full refund

How to Return

• Email us at ashlamaestudio@gmail.com with your order number and reason for return
• We'll provide return instructions
• Ship the item back securely with tracking

For questions about returns, contact us at ashlamaestudio@gmail.com.